Shipping Information
Canada
| Method | Timeline | Price |
|---|---|---|
| Letter Mail (Untracked) | 3–9 business days | $3.50 |
| Expedited Parcel | 1–7 business days | $17.99 |
| Xpresspost | 1–3 business days | $37.99 |
| Free Standard Shipping | 3–9 business days | FREE on orders $99+ (letter) or $125+ (parcel) |
United States
| Method | Timeline | Price |
|---|---|---|
| Standard Shipping | 4–7 business days | $28.99 |
| Standard Shipping (Tracked) | 4–7 business days | $37.99 |
| Letter Mail (Limited) | 4–8 business days | $5.00 |
| Free Standard Shipping | 4–7 business days | FREE on orders $125+ USD |
U.S. Duties & Import Fees
Duties and import fees are now calculated at checkout for eligible U.S. orders. This means you’ll be able to see applicable charges upfront before completing your purchase.
Our goal is a smoother, more transparent cross-border experience with fewer surprises at delivery.
Why this is helpful
- More clarity before you place your order
- Less chance of surprise fees at delivery
- A smoother delivery experience for cross-border orders
Are some product categories more likely to have added import costs?
Some categories can still attract higher fees or closer customs review, including footwear, leather goods, jewelry, eyewear, and certain specialty items.
International
| Method | Timeline | Price |
|---|---|---|
| Standard International | Varies | $49.99 |
| Tracked International | Varies | $53.99 |
| Economy International | 20–60 business days | $28–55 |
| Free International | Varies | FREE on orders $199+ CAD |
International orders outside of Canada and the United States may still be subject to import duties, VAT, taxes, or carrier fees depending on the destination country.
Local Delivery
Local delivery may be available in select nearby areas. Rates and timing will appear at checkout when eligible.
Local Pick-Up
Free local pick-up is available in Waterloo, Ontario. You’ll receive an email when your order is ready.
Shipping Notes
- Shipping timelines are estimates and may vary during holidays, postal disruptions, customs processing, or severe weather.
- We pack orders with care using lower-waste and reused packaging whenever possible.
- Online orders are shipped carbon-neutral.
- Some items or destinations may have limited shipping options based on size, weight, or customs restrictions.
Refused, Undeliverable, or Returned Orders
If a shipment is refused, unclaimed, or returned to sender, original shipping charges are non-refundable.
Any return shipping, customs, or carrier fees incurred may be deducted from the refund where applicable. If a package is abandoned or destroyed by the carrier or customs authority, the order may be considered final.