Return Window

• Online purchases: Return or exchange within 30 days of purchase/delivery. A $5 cleaning fee applies to eligible returns.
• In-person purchases: Return or exchange within 7 days of purchase.

Items must be in original condition with tags attached and (where applicable) unopened packaging. Please include a copy of your receipt or order confirmation.

Exchanges, Store Credit & Refunds

• Exchanges: We’re happy to help you swap for something you’ll love even more. Once your return is received, we’ll ship your new item and adjust for any price difference.
• Store credit: Prefer to decide later? We can issue a credit for you to use on your next purchase.
• Refunds: If neither option works, we’ll refund back to your original payment method after inspection.

We encourage exchanges first—it’s the most sustainable way to find your perfect fit. 🌿

Eligibility & Final Sale Items

To be eligible, items must be unused/unworn, in the same condition received, with original tags and packaging.

Final sale / not returnable:

• Masks, swimwear, period products
• Discounted, promotional, clearance or “As Is” items
• Eco Pretty, Upcycle Lifestyle, Modern Thrift Collective items
• Gift cards
• Customized or opened items

Not sure about a specific product? Email info@leprixclothing.com before initiating a return.

How to Return

1. Email us at info@leprixclothing.com with your Order #, item(s), and reason. If you already know your preferred exchange, include a link.
2. We’ll confirm eligibility and next steps: mail-in or local drop-off at our studio.
3. Include your receipt (or order confirmation) and ensure tags/packaging are intact.
4. Once received and inspected, we’ll process your exchange, store credit, or refund and email you an update.

Please keep your postal receipt and tracking number for any mailed returns.

Mail-In Returns

Clients are responsible for return postage. If returning from outside Canada, clearly mark the parcel as “RETURNED GOODS” to avoid customs charges (client is responsible for any fees incurred).

Return Address
Le Prix Clothing — Returns
128 Westvale Drive
Waterloo, Ontario N2T 2B1
Canada

Email us your tracking link once shipped so we can keep an eye on it.

Local Drop-Off (Waterloo)

• Address: 128 Westvale Drive, Waterloo, ON N2T 2B1
• How it works: Email us to arrange a drop-off window. We’ll confirm whether to hand to us directly or use the blue returns bin at the entrance (when available).
• Please label your parcel with your full name and Order #.

For security, only leave returns in the bin if we’ve confirmed a window for you.

Unclaimed Packages & Pick-Ups

• Postal pick-up points: Packages not collected within carrier timelines may be returned to us; re-shipping fees may apply.
• Studio pick-up: Orders not picked up within 30 days without prior arrangement may be restocked with a 20% restocking fee (min. $5). Final-sale items will be returned to inventory with no refund.

Original shipping fees are non-refundable unless we made an error with your order.

Quick Facts

30 Days (Online) 7 Days (In-Person) $5 Cleaning Fee Client Pays Return Postage

Current processing time: 2–4 business days after receipt (update anytime).

Find Us

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Still Need Help?

Email info@leprixclothing.com and we’ll get back to you as soon as possible.

We say “clients” because you’re part of the Le Prix family. 💛