Refund policy

Return Policy 

There will be a $5 cleaning and sanitization fee for items eligible for return.

Our policy lasts 30 days for online purchases. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

In-store purchases have a 7-day return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a copy of the receipt.

Several types of goods are exempt from being returned:

  • Masks
  • Swimwear
  • Discounted, promotional, or sale items are final sale.
  • Eco Pretty items are final sale.
  • Gift cards are also non-returnable

    Return Conditions
    You can return or exchange the product within 30 days of delivery. The product must have tags attached. If the product has been ruined or signs of use, the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to track the return shipment if needed.

    Please use the following return reason when letting us know why you are returning it.

    01 - Too Large

    02 - Too Small

    03 - Didn't Wear Well

    04 - Defective

    05 - Disliked Styling

    06 - Changed Mind

    07 - Not as Expected

    Returning A Package
    If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Le Prix is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

    Want to switch to another product?
    Return the product you have received and send us an e-mail telling us which product you want instead.

    Transport Damage
    If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

    Unclaimed Packages
    For packages that are not picked up at your post office within 14 days, Le Prix reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

    For orders that are not picked up in-store or curbside within 30 days, and you have not made an attempt to contact us and arrange pick-up in a timely manner, you have forfeited the products in your order to be charged a 20% restocking fee (with a minimum of $5) and returned to Le Prix's inventory. Sale, discounted or promotional items are final sale and will be returned to Le Prix's inventory with no refund. 

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