As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our team, clients and communities.
The online shop remains open and continuously updated.
We require anyone shopping in-store to wear a face covering your nose, mouth and chin. We are open for walk-ins (up to 4 people shopping at a time), curbside payment and pick-up during our regular operating hours. Please give our team 6 ft of space when picking up your orders.
We are quarantining clothes returned or exchanged on for 24 hours for added safety. We also have a cleaning fee of $5 for returned and exchanged clothing to ensure they are safe and sanitized before being re-stocked.
We sanitize the change room between each person trying on and the payment station after every transaction.
We frequently clean high touch points and ask that everyone sanitize their hands and wear a mask upon arrival.
What shipping sanitation measures are being taken during the COVID-19 outbreak?
At Le Prix, taking care of both the community and our team is important to us. All Le Prix team members are provided with face masks and hand sanitizer.
All team members have been trained on proper hand washing protocol, work areas are cleaned frequently and all employees wear masks when packaging orders.
We are ship orders every Tuesday through Friday. We have been warned about shipping delays and find Canada-wide packaged shipped take around 4-6 business days to arrive.
If you live in KW, we are using local zero-emissions couriers such as Eco Courier (so it's super fast!).
Is there local delivery?
Le Prix will be offering Free Local Delivery to Kitchener and Waterloo mailing addresses for orders $50+.
Is there curbside pick-up?
For contactless curbside pick-up, call us when you arrive to the shop and we ca bring it out. Available during regular walk-in hours.
Are there any changes to our return policy?
Read it all here.
To eliminate customer interactions at the door and support social and physical distancing, we have implemented a Knock, Drop and Go approach. Delivery/shipping individuals knock or ring, choose the safest location available to leave the item and then depart for the next address. This change eliminates the need for signatures/confirmation at the door, and speeds up delivery. If you are in an apartment, you must meet us in the lobby to get your parcel.
Please give our employees space and avoid opening the door or greeting them personally when they are at the door to deliver, or filling a community mailbox.
We appreciate all your support, love, purchases and photos using #LePrixAtHome.
Stay healthy, mentally and physically. Love you all. ✨💕 We're just a DM or video chat away.